- Network Administration: Oversee and manage on-premise, cloud-based, and hybrid network systems, prioritizing performance and security.
- Documentation and Knowledge Sharing: Maintain detailed documentation of technical solutions, configurations, and resolutions to facilitate knowledge transfer and continuity.
- IT Solution Evaluation and Recommendation: Evaluate and propose IT solutions through vendor consultations, aligning recommendations with organizational objectives.
- RFP Development: Contribute to the development of technical RFPs to support strategic initiatives.
- User Account Management: Manage user accounts across Active Directory and Microsoft 365 platforms, providing technical assistance as needed.
- Security and Compliance: Conduct vulnerability assessments, apply updates and patches, and safeguard sensitive information by adhering to strict confidentiality standards.
- Network Security Policy Development: Develop and refine network security policies in compliance with regulatory standards and internal guidelines.
- VOIP System Management: Oversee the performance and user experience of the RingCentral VOIP system.
- Third-Party Coordination: Coordinate with third-party providers for NOC and SOC tasks, including vulnerability remediation.
- VOIP System Migration: Lead the transition from a legacy VOIP system to a Teams-based calling solution, ensuring a seamless migration.
- Technology Integration and Training: Collaborate with academic teams to incorporate technology into teaching environments, fostering adoption among faculty and students. Deliver training sessions on technology usage and cybersecurity best practices.
- Additional Duties: Perform additional duties as assigned by IT leadership.
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
- Expertise in Microsoft operating systems, Active Directory, and Office 365.
- Strong understanding of TCP/IP protocols (SSL, SMTP, SSH, DNS, DHCP, SFTP) and enterprise cybersecurity measures.
- Experience with Linux/Unix systems, server virtualization, and network-attached storage (NAS).
- Excellent communication skills and the ability to work effectively with diverse teams.
- Strong analytical and troubleshooting skills, especially in complex IT environments.
- Ability to manage multiple tasks effectively, meet deadlines, and prioritize tasks.
- Willingness to work outside regular hours, including evenings and weekends, as needed.
- Knowledge of cloud platforms (AWS, Azure).
- Familiarity with IT monitoring tools and basic database administration.
- Understanding of ITIL or similar IT service management frameworks.
- Experience with VOIP systems, particularly RingCentral and Teams migrations.
- Commitment to ongoing professional development and staying updated with technological advancements.
- Strong mentoring skills to support junior team members or interns.
- Strong customer service orientation with a focus on user satisfaction.
**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
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